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Q.1. When I'm turning on my Iolite, I'm not sure which button is ON and which is OFF. How do I tell the difference between 'O' and '1'?
Sorry for the confusion. The 'O' means OFF; the '1' means ON

Q.2. How do I know if my Iolite is ready to use?
As a general rule of thumb, the Iolite takes about 45 seconds to 1 minute to reach the correct temperature. During this time, a small temperature light located in the black grill will glow orange. When this goes off, the unit is ready to use.

Q.3. Why is the casing getting warm when I use my Iolite? Is this normal?
Yes, perfectly normal. The catalytic heater heats up your blend, so the Iolite is likely to get warm with use. Because it gets warm, we suggest that you don't hold your hand – or any other part of you – against the grid.

Q.4. When I switch off my Iolite, it continues to make noises as if it's expelling air. Is the unit off or not?
Yes, the unit is off, but because the chamber holding your blend is hot and the butane gas in the main unit is pressurised, this gas needs to be released to ensure that the Iolite cools down and continues to operate effectively. This release takes place over three cycles that can last for several seconds.

Q.5. What's the story with butane gas? Is it safe?
Used correctly, butane gas is perfectly safe in our products and we've been making products that are powered by butane since 1984. It's also worth mentioning that butane gas is used in everyday products like shaving foam and aerosols, so you already use it on and over your body.

Q.6. How long, on average, does one fill of my blend last in the Iolite?
It depends on the material that you choose to use. On average you'll get between 10 and 15 pulls, which is more than you get with a cigarette. An average session is about 15 minutes long.

Q.7. How long, on average, does one fill of butane last in my Iolite?
Again, it depends on the strength of each pull you take through the mouthpiece, but typically it lasts two hours.

Q.8. Why do you use butane?
Butane delivers an instant recharge, unlike batteries. A little butane goes a long way!

Q.9. What's so special about your patented heating system?
Well, we could brag, but that's not really our style. Actually, it's a very simple and smart system. Inside the heating unit, there's a central pin that heats up at the same time as the rest of the chamber. This means that all of your blend heats up at the same time, ensuring that when it's ready to use your Iolite delivers a smoother and more consistent experience.
Please note, we strongly recommend that you don't cram the chamber with your blend. This will reduce the efficiency of your Iolite and, as a result, the overall experience.
We sell an additional accessory, 'the optimiser', which is a three-pin unit and it warms up your blend even faster.

Q.10. How should I hold my Iolite?
The great thing about the Iolite is that it is portable, so it can easily be carried in one hand. How you hold it is up to you, but, to get the best access to the mouthpiece, try holding it with the ribbed effect towards you. The only thing we ask is that you're aware of the heat that may come out of the grilled vents during usage.

Q.11. I've heard that Iolite is made from something called ultem. What is it, and is it safe?
Ultem is a very high grade, strong, quality plastic. It is used in the hi-tech food industry, so rest assured that it is odourless and tasteless. It is also strong and lightweight. It has minimal heat transfer to keep your Iolite as cool to the touch as possible.

Q.12. Can I use tobacco with my Iolite?
You can only use pipe tobacco. Rolling tobacco can't be used.

Q.13. How do I inhale?
Vapour is different to normal smoking, so if you're new to using the Iolite, we suggest you take it slowly. Try puffing it like a cigar, just until you get comfortable with it.

Q.14. Which parts of the Iolite vaporiser are subject to wear and tear?
If you use your Iolite a lot then certain elements are likely to need replacing, including the mesh in the filling chamber, on older models the mesh in the heat pin chamber, the filling chamber and mouthpiece. You can get these from the local stockist/online retailer where you originally bought your Iolite, or you can buy them from our online store.

Q.15. Where can I get individual parts when I need them?
Spare parts can be ordered from our online store. Or from the local stockist/online retailer where you originally bought your Iolite.

Q.16. Can I use the Iolite in its pouch?
Sorry, but we don't recommend it. The catalytic process requires oxygen to work and this can be severely hampered if the Iolite is in its carrying pouch.

Q.17. What warranty comes with the Iolite?
We offer a two year warranty on manufacturing defects.

Q.18. What procedure do I follow to claim a Warranty?
Please fill in the request service form  and a member of our great customer service staff will be in touch with you as soon as possible.

I'm above 1600 metres (5,250 feet), my Iolite won't start, what's wrong?
Butane will always have problems igniting at altitudes above 1600 metres (5,250 feet), regardless of whether it's a gas lighter, gas curling tongs, gas soldering iron or even our vaporizer. Also bear in mind the current local barometric pressure as this may have a compound affect at high altitude. If you have a simple gas lighter and that works then the vaporizer should, in theory, work as well but it is not guaranteed.

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