We hope that you’re pleased with your purchase from my-iolite.com, however we do understand that occasionally, you may need to return goods to us. We’ve set out below the main reasons why goods tend to be returned, so please read all of the categories and follow the returns process which you feel applies to you.
Please note that our Returns Policy for Consumers does not affect your statutory rights. You can get more information about your statutory rights here. We reserve the right to inspect the goods and verify any fault(s) and/or any damage.
GOODS ARE FAULTY ON ARRIVAL
If you find that your goods purchased from the iolite.com website are faulty on arrival, then you are entitled to a repair, replacement or a refund within 14 days from the date of purchase. Please note that for some goods it may be disproportionately costly to repair those goods, and so where this is the case, then we will give you a replacement or a refund. Please contact us for returning guidelines.
GOODS BECOME FAULTY DURING USE
If your goods purchased from the iolite.com website become faulty after delivery, we strongly recommend that you contact us directly for a warranty repair or replacement. This is often the quickest way to have a fault resolved. Alternatively you can contact us directly if the goods do not conform to the contract made between us.
Please note that in some cases it may be disproportionately costly to repair the goods, and so where this is the case, then you will receive replacement goods. You can view our warranty policy here. Where any faulty goods are to be returned to us, then please contact us for returning guidelines.
GOODS DAMAGED ON ARRIVAL
If you discover that your goods purchased from the iolite.com website are visibly damaged on arrival, you should either write on the delivery note that the packaging is damaged, or refuse to accept the delivery. Please also contact us within 7 days with details of the damage. This will help us considerably in raising the matter with our appointed courier. Once the damaged goods have been received back into our warehouse, then we will replace them. In most cases, where goods are being returned to us due to damage on arrival, then a repair is simply not practicable. Please contact us for returning guidelines.
GOODS NOT AS ORDERED
If you receive goods purchased from the iolite.com website that differ from those ordered, then we strongly recommend that you notify us as soon as possible for returning guidelines.
GOODS OR ORDER DUPLICATED
In the event that your order or goods purchased from the iolite.com website have been duplicated by mistake, then please notify us as soon as possible for returning guidelines.
Oglesby & Butler Ltd
Phone: +353 5991 43333
Fax: +353 5991 43577